SHIPMENT
Delivery and shipping are handled by the fulfillment center. Every package is provided with track & trace and is completely free for you as a customer.
We will ship your package within 2 days. The package is shipped directly from the carrier, which is cheaper for you as a customer. This may mean it takes a little longer to receive your package.
On average, each package is delivered within 5 to 11 days.
Always free shipping!
We cover the shipping costs for all orders. All products are delivered to your home free of charge.
Lost package?
If your package is lost or cannot be delivered due to logistical reasons, we will always send a new package first before issuing a refund or return.
Non-acceptance of parcels
If a parcel is not accepted at your door or not picked up by the post office, it is automatically returned to the delivery company. In this case, we will send you a new parcel free of charge. If it is not accepted the second time, we will retain a fee of €15.