Article 1 - Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who concludes a distance contract with the trader;
Day: calendar day;
Term contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over a certain period of time;
Durable medium: any means that enables the consumer or trader to store information addressed personally to him in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract which exclusively uses one or more means of distance communication within a system organised by the trader for the distance sale of goods and/or services up to the time of conclusion of the contract;
Distance communication technology: means that can be used to conclude a contract without the consumer and the trader being in the same room at the same time
General Terms and Conditions: these General Terms and Conditions of the Entrepreneur.
Article 2 - Identity of the entrepreneur
Lonio
COC: 77169115
VAT: NL003156987B42
Ambachtsweg 85, 2641 KW Pijnacker, Netherlands (No return address!)
Article 3 - Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and every order concluded between the entrepreneur and the consumer.
Before concluding the distance contract, the consumer will be provided with the text of these general terms and conditions. If this is not reasonably possible, the trader will indicate before concluding the distance contract that the general terms and conditions are available for inspection at the trader's premises and that, upon request, they will be sent to the consumer free of charge as soon as possible.
If the distance contract is concluded electronically, by way of derogation from the previous paragraph, the text of these general terms and conditions shall be made available to the consumer in electronic form before the conclusion of the distance contract in such a way that it can be easily stored on a durable medium. If this is not reasonably possible, the consumer shall be informed before the conclusion of the distance contract where the general terms and conditions can be viewed electronically and that they will be sent to the consumer, free of charge, either electronically or by other means, at the consumer's request.
If, in addition to these general terms and conditions, specific product or service conditions apply, paragraphs 2 and 3 shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always rely on the provision most favourable to him.
Should one or more provisions of these General Terms and Conditions be or become invalid or annulled at any time, in whole or in part, the remainder of the contract and these General Terms and Conditions shall remain in force and effect, and the provision in question shall be replaced by mutual agreement without delay by a provision that comes as close as possible to the scope of the original provision.
Situations not covered by these Terms and Conditions must be assessed "in the spirit" of these Terms and Conditions.
Any ambiguity regarding the interpretation or content of one or more provisions of our Terms and Conditions must be interpreted "in the spirit" of these Terms and Conditions.
Article 4 - The offer
If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
This offer is subject to change. The entrepreneur reserves the right to modify and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious errors or obvious mistakes in the offer are not binding on the trader.
All images, specifications and data in the offer are indicative and cannot lead to compensation or termination of the agreement.
The product images are a true representation of the products offered. The company cannot guarantee that the colors shown exactly match the actual colors of the products.
Every offer contains information that enables the consumer to understand the rights and obligations associated with accepting the offer. This applies in particular to:
the price, excluding customs clearance costs and import VAT. These additional costs are borne by and at the customer's risk. The postal and/or courier service makes use of the special import arrangements for postal and courier services. This arrangement applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service company collects VAT (also in conjunction with the customs clearance fee) from the recipient of the goods;
the cost of shipping, if any;
the manner in which the contract is to be concluded and what measures are necessary for this purpose;
whether the right of withdrawal is applicable or not;
the manner of payment, delivery and performance of the contract;
the period for acceptance of the offer or the period within which the trader guarantees the price;
the level of the tariff for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;
whether the contract is archived after its conclusion and, if so, how it can be consulted by the consumer;
the manner in which the consumer can check the information he has provided in the contract before the conclusion of the contract and, if he so wishes, correct it;
all languages other than Dutch in which the contract can be concluded;
the codes of conduct to which the trader is subject and the manner in which the consumer can consult those codes of conduct electronically; and
The minimum term of the distance contract in the case of a longer transaction.
Optional: available sizes, colors, material types.
Article 5 - The Agreement
Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and the conditions set out therein are met.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the electronic acceptance of the offer. As long as the trader has not confirmed receipt of this acceptance, the consumer may terminate the contract.
If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to protect the electronic data transmission and ensure a secure web environment. If the consumer is able to pay electronically, the trader will take appropriate security measures.
The trader may, within the legal framework, obtain information about the consumer's ability to meet their payment obligations, as well as about all facts and factors relevant for a responsible conclusion of the distance contract. If, based on this investigation, the trader has good reason not to conclude the contract, they are entitled to refuse an order or application or to make its execution subject to special conditions.
The trader shall provide the consumer with the following information together with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
The address of the trader’s establishment where the consumer can submit complaints;
the conditions and manner in which the consumer may exercise his right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal;
information about warranties and existing service after purchase;
the data referred to in Article 4(3) of these terms and conditions, unless the trader has already communicated them to the consumer before the conclusion of the contract;
the conditions for terminating the agreement if the agreement has a term of more than one year or is for an indefinite period.
In the case of a fixed-term contract, the provision of the previous paragraph shall apply only to the first delivery.
Any agreement is concluded subject to the suspensive condition of sufficient availability of the products concerned.
Article 6 - Right of withdrawal
When purchasing products, the consumer has the option to terminate the contract without giving any reason within a period of 14 days. This cooling-off period begins on the day following receipt of the product by the consumer or a representative previously designated by the consumer and the trader.
During the cooling-off period, the consumer shall handle the product and its packaging with care. They shall only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they shall return the product to the entrepreneur with all accessories and, if possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. The consumer must notify this in writing/by email. After notifying the consumer that they wish to exercise their right of withdrawal, they must return the product within 14 days. The consumer must provide proof that the delivered goods were returned on time, for example, by providing a receipt.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the consumer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase shall be deemed to have taken place.
Article 7 - Costs in case of withdrawal
If the consumer exercises his right of withdrawal, the costs of returning the goods shall be borne by him.
If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after the cancellation. This is provided that the goods have already been received by the trader or conclusive proof of complete return can be provided.
Article 8 - Exclusion of the right of withdrawal
The trader may exclude the consumer from the right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has made this clear when submitting the offer or at least in good time before the conclusion of the contract.
The exclusion of the right of withdrawal is only possible for products
which were prepared by the trader according to the consumer's specifications;
which are clearly of a personal nature;
These cannot be returned due to their nature;
Which spoil or age quickly;
whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;
For individual newspapers and magazines;
For audio and video recordings and computer software whose seal has been broken by the consumer.
For hygiene products where the consumer has broken the seal.
The exclusion of the right of withdrawal is only possible for services
for accommodation, transport, restaurant visits or leisure activities to be carried out on a specific date or during a specific period;
the delivery of which has begun with the express consent of the consumer before the end of the cooling-off period;
about betting and lotteries.
Article 9 - The Price
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except in the case of price changes due to changes in VAT rates.
Contrary to the previous paragraph, the trader may offer products or services at variable prices whose prices are subject to fluctuations in the financial market beyond the trader's control. This connection with the fluctuations and the fact that the prices stated are recommended prices shall be mentioned in the offer.
Price increases within 3 months of the conclusion of the contract are only permissible if they result from statutory provisions or regulations.
Price increases from 3 months after conclusion of the contract are only permissible if the entrepreneur has agreed to them and:
they arise from legal provisions or regulations; or
the consumer is entitled to terminate the contract on the day on which the price increase takes effect.
According to Article 5, paragraph 1 of the Value Added Tax Act 1968, the place of delivery is the country in which the transport begins. In this case, the delivery takes place outside the EU. Accordingly, the postal or courier company will collect the import VAT and/or customs clearance costs from the customer. Therefore, the trader will not charge VAT.
All prices are subject to printing errors and omissions. No liability is assumed for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obligated to deliver the product at the incorrect price.
Special additional customs clearance costs and/or import duties are not included in the price and are to be borne by the customer.
Article 10 - Compliance and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations applicable at the time of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the agreement.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. The entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The guarantee does not apply if:
The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;
The delivered products have been subjected to abnormal conditions or are otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;
The defect is due in whole or in part to regulations which the State has or will issue with regard to the nature or quality of the materials used.
Article 11 - Delivery and execution
The company will exercise the greatest possible care when accepting and executing product orders.
The place of delivery is the address that the consumer has communicated to the company.
Subject to the provisions of Article 4 of these General Terms and Conditions, the company will execute accepted orders promptly, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be executed or can only be executed partially, the consumer will be informed within 30 days of placing the order. In this case, the consumer has the right to terminate the contract free of charge and is entitled to any compensation.
In the event of termination in accordance with the previous paragraph, the trader shall refund the amount paid by the consumer as soon as possible and at the latest within 14 days after termination.
If delivery of an ordered product is not possible, the entrepreneur will endeavor to provide a replacement item. The fact that a replacement item will be delivered will be communicated clearly and comprehensibly at the latest upon delivery. The right of withdrawal cannot be excluded for replacement items. The return shipping costs are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated and communicated to the entrepreneur representative, unless expressly agreed otherwise.
Article 12 - Ongoing transactions: duration, termination and extension
Scheduling
The consumer may terminate the contract for an indefinite period and that extends to the regular supply of products (including electricity) or services, at any time subject to the applicable rules for termination and a notice period of not more than one month.
The consumer may conclude a contract for a fixed period covering the regular supply of products (including electricity) or services, and may terminate it at any time at the end of the fixed term subject to the applicable termination rules and a notice period of no more than one month.
The consumer may terminate the agreements referred to in the previous paragraphs
terminate at any time and not only at a specific time or during a specific period;
at least complete them in the same way as he completed them;
always terminate with the same notice period that the entrepreneur has set for himself.
Expansion
A contract concluded for a definite period and relating to the regular supply of goods (including electricity) or services may not be tacitly extended or renewed for a specific period.
By way of derogation from the previous paragraph, a fixed-term contract for the regular delivery of daily or weekly newspapers or magazines may be automatically renewed for a fixed term of no more than three months if the consumer has the right to terminate that renewed contract at the end of the renewal period, giving no more than one month’s notice.
A fixed-term contract for the regular supply of goods or the provision of services may only be automatically renewed for an indefinite period if the consumer has the right to terminate the contract at any time by giving one month’s notice, which may not exceed three months if the contract concerns the regular supply of daily or weekly newspapers or magazines, but less than once a month.
A temporary contract for the regular delivery of daily or weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will end automatically upon expiry of the trial or introductory period.
Length of time
If a contract lasts longer than one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless reasonableness and fairness preclude termination before the end of the agreed term.
Article 13 - Payment
Unless otherwise agreed, the amounts to be paid by the consumer shall be paid within 7 working days of the start of the reflection period referred to in Article 6(1). In the case of an agreement for the provision of a service, this period shall begin after the consumer has received confirmation of the agreement.
The consumer is obliged to immediately report any inaccuracies in the data provided or the payment indicated to the operator.
In the event of non-payment by the consumer, the trader is entitled, subject to statutory limitations, to charge the consumer all reasonable costs notified to him in advance.
Article 14 - Complaints
Complaints about the implementation of the agreement must be fully and clearly described and submitted to the entrepreneur within 7 days after the consumer has discovered the defects.
Complaints submitted to the trader will be answered within 14 days of receipt. If a complaint is expected to require a longer processing time, the trader will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to dispute resolution proceedings.
A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur states otherwise in writing.
If the entrepreneur finds a complaint to be justified, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.
Article 15 - Disputes
Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer lives abroad.
Article 16 - Additional or different provisions
Any additional provisions or provisions deviating from these General Terms and Conditions must not be to the detriment of the consumer and should be set out in writing or recorded in such a way that the consumer can keep them accessible on a durable medium.
Article 17 - Clothing or footwear
Is your product broken or do you have the wrong color, the wrong size or the wrong variant received? Then you don't need to send it back - We'll simply send you a new one free of charge!
At Orileda, we offer our customers the right to return their order within 14 days.
If you wish to exercise this right, you must return the products in new condition and in their original packaging, along with a fully completed return form. You can obtain the return form from our customer service at info@orileda.de or download it here . You will receive the return address from our customer service.
Here are some facts why we made this decision:
- In 2018, according to the Environmental Protection Agency, 17 million tons of textile waste ended up in landfills, accounting for 5.8 percent of total waste that year.
- According to the World Resources Institute, 2,700 liters of water are needed to produce one cotton shirt. - Textiles can take up to 200 years to decompose in landfills.
Because our products are shipped directly from the manufacturer, we are already making a significant contribution to environmental protection. Accepting returns and the associated waste of clothing and additional emissions due to logistics would be inconsistent with our mission: a better world.
By opting in to [Lonio]'s SMS marketing at checkout and initiating a purchase or signing up through our subscription tools, you agree to receive recurring SMS notifications (for your order, including abandoned cart reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile phone number is registered on a state or federal do-not-call list. Message frequency varies. Opt-in is not a condition of purchase.
If you wish to opt out of receiving SMS marketing messages and notifications, reply STOP to any mobile message we send or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of opting out, such as using different words or requests, are not considered a reasonable method of opting out. We do not charge for the service, but you are responsible for all costs and fees associated with text messaging charged by your wireless service provider. Message and data rates may apply.
If you have any questions, please send a text message to HELP to the number you received the messages from. You can also contact us at info@orileda.de for further information.
We reserve the right to change the telephone numbers or short codes we use to operate the Service at any time. You will be notified in such cases. You acknowledge that messages you send to a telephone number or short code we have changed, including STOP or HELP requests, may not be received, and we are not responsible for fulfilling any requests made in such messages.
To the extent permitted by law, you agree that we are not responsible for any failed, delayed, or misdirected delivery of any information sent through the Service, for any errors in such information, and/or for any actions you take or fail to take in reliance on the information or the Service.
Your right to data protection is important to us. You can read how we collect and use your personal data in our privacy policy at orileda.de/pages/datenschutzrichtlinie.
General Terms and Conditions of Sale
Welcome to Orileda !
Before making a purchase, please read the following terms and conditions (T&Cs), which apply to all transactions. By participating in our sales, you agree to these terms.
1. General Terms and Conditions
All sales made through Orileda are subject to these Terms and Conditions (T&Cs). These terms and conditions apply to all offers, sales, and purchases on our website unless expressly agreed otherwise in writing.
2. Product availability
All products are subject to availability. We reserve the right to impose quantity limits on orders, refuse orders in whole or in part, and discontinue products without prior notice—even if you have already placed an order.
3. Prices and payment
All prices are quoted in EUR and are subject to change without notice. Limited-time discounts are available for newly added products for 30 days from their inclusion in our catalog. After this period, the original prices will revert to the original prices. Discounts for newly added products are applied automatically and displayed on the respective product pages. No coupons are available for discounted products. Payment must be made in full at the time of purchase using one of the accepted payment methods.
4. Shipping and processing
Products will be shipped according to the shipping method selected during checkout. Delivery times are estimates and cannot be guaranteed. We assume no liability for delivery delays.
5. Return and refund
Eligible products can be returned within 14 days of receipt. Items must be unused, in their original packaging, and with all tags attached. Refunds will be issued via the original payment method.
6. Customer service
If you have any questions or concerns regarding your order, please contact our customer service team at info@orileda.de
Thank you for choosing Orileda. We look forward to welcoming you as a customer!